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We are going cashless

By December 6, 2023 January 5th, 2024 Greenbay Vet News

Most payments we receive are already card/electronic payments. We appreciate a small minority of clients do like to pay with cash, so would like to explain our reasoning.

The main reason is to save our team time, so they can spend that time looking after clients and pets instead. Each day, significant time is spent ‘cashing up’ and each week time spent banking cash and sourcing change. This is taking a disproportionate amount of time for the relatively small number of cash payments.  Keeping cash on site is a security risk, and we have also unfortunately been the victim of cash fraud in recent years.

From 1st January 2024 we will no longer keep a float of change in the till. We will still accept cash payments if this is your only means to pay, but you will not receive change. Any overpayment will be applied as credit on your pet’s account for use against future treatment.

We accept payment by debit or credit card (not American Express). We can also send Stripe payment links via WhatsApp, and accept payment via bank transfer. Please note that payment is required at the time of your pet’s treatment.

We hope you understand, please let a member of our team know if you have any concerns.

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