You may obtain Prescription Only Medicines (POM) from us, or ask for a written prescription and obtain these medicines from another veterinary surgeon or a pharmacy. As a vet will need to determine and check the medication to be prescribed, a fee is charged for providing a written prescription.

Written prescription requests are completed only when produced and recorded on our own computer system. A written prescription may not be appropriate if your pet is an in-patient or immediate treatment is required. Further information on the prices of medicines and fees is available on request.

By law we can only prescribe these medicines to animals under our care, and as such animals requiring repeat prescriptions will need periodic re-examinations with a vet for which a consultation fee will be charged. This also enables us to ensure the medication dose is appropriate and to monitor for side effects. The general policy of Greenbay Vets is to re-assess an animal requiring repeat prescriptions every 3-6 months, but this may vary with individual circumstances. If you request more medication but are due a medication check, you will be told an appointment needs to be made before any more can be dispensed; if you have completely run out of medication, enough will be given to tide you over. For prescription worming and flea treatments, we will need to have seen the animal within the last 12 months.

When requesting more medication or food please give us at least 24 hours notice. The main reason for this is to allow us time to check whether it is in stock (if it is not we can order it to arrive the next day) and also to dispense it.

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Greenbay Vets Ltd. Registered in England and Wales. Company No: 9023357

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Registered office Greenbay Veterinary Surgery, 34 Walnut Road, Torquay, TQ2 6HS

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