“I cannot thank and praise the staff at Greenbay Vets enough for all the help they have given me with my 2 year old Cockapoo Bruno. Unfortunately Bruno is a very anxious dog who is hyper-sensitive to sounds and suffers with separation anxiety. From a young age I have taken him into Greenbay, Torquay regularly to try to de-sensitise him. However, after problems with his ears he became terrified of the vets again. He even had to be examined in the Reception area as it was too stressful for him to be taken into the clinic room!
When his ears became bad again I really didn’t know how I was going to get Bruno the help he needed. However, once again, with the amazing support, kindness and patience of the staff together with a HUGE amount of treats!!! he completely turned a corner. Ines and Laura, Veterinary Nurses, together with Donna the Receptionist worked tirelessly with Bruno every week for 30 minutes to help him become more comfortable in the surgery with all the noises and comings and goings. They made such a difference that Bruno was actually wagging his tail in the end and pulling on the lead to get into the surgery!
Recently Bruno had to have an operation to remove a foreign body from his tummy and I really wasn’t sure how he was going to cope. Thanks to all the kindness and time that Greenbay have extended to Bruno he coped amazingly well. He was able to be handled and examined without sedation and even coped when I had to leave him. The aftercare has been second to none and Bruno is like a different dog where visits to the vets are concerned!!
I cannot express my gratitude enough for all the support Bruno and I have received at Greenbay and I wouldn’t hesitate in recommending them to anybody looking for a veterinary practice.
Thank you so much Greenbay.