Dec 09 2019

Practice Assessment Success

We were inspected earlier this year as part of the RCVS Practice Standards Scheme and are pleased to report we have had confirmation that we passed our assessment.

The Practice Standards Scheme is a voluntary scheme, with around two thirds of the UK’s veterinary practices taking part.  Through setting standards and carrying out regular assessments, the Scheme aims to promote and maintain the highest standards of veterinary care.  It offers peace of mind to clients of accredited practices and a more informed choice to the animal-owning public.  To become accredited, practices volunteer for rigorous assessment every four years and will have met a range of minimum standards including hygiene, 24-hour emergency cover, staff training, and certain types of equipment.

Both our Torquay and Paignton vets surgeries are now accredited as Small Animal General Practices (until now Paignton was ‘Core Standards’, but with recent investment in new equipment such as x-ray facilities, it has been ‘promoted’). At this level we must satisfy the Core Standards, plus, amongst other things, must:

  • Have a system for monitoring the outcome of treatments
  • Show ongoing commitment to education and training of staff
  • Keep premises clean and well maintained
  • Have a policy for communicating with clients and looking at feedback

The assessor made the following comments in his report, which we hope help to reassure clients that we believe in offering high standards of service and care…

  • This is a very well run practice and many things are done very well: clinical governance is well addressed and there is good evidence that changes are made in the light of audits and meeting;
  • Client information about out-of-hours arrangements and prescriptions is very good;
  • Client feedback is actively sought and acted upon; call handling is monitored; complaints are well addressed and changes made as a result;
  • The laboratory is well equipped including bacteriology and quality control is very well done;
  • Antibiotic stewardship is good; 
  • Support of junior staff is good; induction of new staff is good;
  • Surgery is done to an advanced level.

greenbayvets | Greenbay Vet News

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Pet Health Library

Greenbay Vets is pleased to provide a library of professionally written articles updated by veterinary experts.



Greenbay Vets Ltd. Registered in England and Wales. Company No: 9023357

Pet Health Checker

Use our Pet Health Checker tool to help you decide if your pet's symptoms require immediate attention.


Registered office Greenbay Veterinary Surgery, 34 Walnut Road, Torquay, TQ2 6HS

Make an Appointment

We are happy to book an appointment for you! Quickly and easily schedule an appointment time that is convenient for you and your pet.